Portfolio of 26 owned, coowned, leased, and managed properties with more than 10,000 rooms and accommodation units in Croatia, Germany, and Hungary.

Arena Hospitality Group (AHG) has exclusive right to operate and develop hotels under the Park Plaza® brand and covers 18 countries in Central and Eastern Europe.

Arena Hospitality Group engaged with Robotiq.ai to automate the process of transferring financial data from the Opera Property Management System (PMS) to their Accounting System.

Every day, PMS exports three different files for each property to be imported into the accounting system. Files contain information, such as revenue, issued receipts, and their line items, calculated taxes, and other financial information. The process was performed manually by employees from the accounting department who spend 4 hours daily uploading files. Additionally, there were delays in upload due to varying workload on employees. especially in high season.

Using the Robotiq.ai RPA platform, this process is now completely automated, and the data is uploaded every day. What used to take four hours is now done in under an hour. Additionally, the robot is validating that all files are present and checking if there were some errors in data transfer due to missing data in the accounting system. With an automated process, employees now have more time to focus on more value-adding activities for the business.

Using a digital workforce, hospitality companies can increase their efficiency and improve customer experience. With the time given back to the employees, they can focus more on creating memorable experiences for their guests instead of spending time on repetitive activities.

The digital workforce can take over some routine tasks such as:

  • Synchronizing data about reservations, cancelations, and other data between different systems (booking engines, government portals, HIS, and other systems)
  • Gathering and updating data about stock levels coming from devices (e.g., digital weight scales)
  • Managing master customer data by ensuring that the customer data is correctly replicated in all systems
  • Collecting data and generating various reports that need to be sent to the management and stakeholders
  • Processing various loyalty program requests (i.e., recording of earned/redeemed/conversion of loyalty points)

FTE savings

speedup in process execution

data in the accounting system