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Hörmann is the world’s leading manufacturer in the segment of garage and industrial doors with 26 factories in Europe, America and Asia and which employs more than six thousand people.
45%
FTE’S time savings
over €20,000
Annual savings
Challenge
Although the order processing was fairly automated, there are still some parts of the process that are handled manually.
Automated process transcribes the sales orders from legacy IBM mainframe system to SAP ERP system. These are repetitive actions that take up a lot of employee’s time that could be devoted to partners and clients.
Solution
With Robot/ Digital Teammate onboard, we achieved %45 savings in employee time that used to be wasted on manual data input in the application.
Financially, Hörmann saved 1 FTE, costing approximately €21.500 annually, and with the increased work capacity, they at least doubled their revenue.
Automation outcome
“Process before automation was distributed to other employees whenever the employee in charge was absent, resulting in delays in various departments. After process automation, the employee in charge was finally promoted to another position, taking over full responsibility for its business processes.”
Hrvoje Kireta
Managing Director
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- Automotive industry
- 45 years of vehicle sales and maintenance
- Leader in Croatia for Volkswagen, Škoda, Audi
- Over 400 experts
“By implementing the process, we increased efficiency and profitability. The process enabled us to react more quickly on the market compared to others, and to be able to choose at any time. It is pleasure to have such quality service, and we look forward to new joint projects.”
Janko Erdelja
Head of Procurement at Auto Zubak
Challenge
The subject of the solution is the robotization of the process within the Used Vehicle Procurement department. The subject of the process is a vehicle search on the AutoScout24 and Mobile.de web portals for the purpose of creating a report for an easier search of newly advertised vehicles and preparing a finished report for implementation in the PowerBI application.
Solution
50x
Faster 1 report result generation
6 FTE’S
Replaced by 1 robot
From monthly to daily reporting
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Portfolio of 26 owned, coowned, leased, and managed properties with more than 10,000 rooms and accommodation units in Croatia, Germany, and Hungary.
Arena Hospitality Group (AHG) has exclusive right to operate and develop hotels under the Park Plaza® brand and covers 18 countries in Central and Eastern Europe.
Arena Hospitality Group engaged with Robotiq.ai to automate the process of transferring financial data from the Opera Property Management System (PMS) to their Accounting System.
Every day, PMS exports three different files for each property to be imported into the accounting system. Files contain information, such as revenue, issued receipts, and their line items, calculated taxes, and other financial information. The process was performed manually by employees from the accounting department who spend 4 hours daily uploading files. Additionally, there were delays in upload due to varying workload on employees. especially in high season.
Using the Robotiq.ai RPA platform, this process is now completely automated, and the data is uploaded every day. What used to take four hours is now done in under an hour. Additionally, the robot is validating that all files are present and checking if there were some errors in data transfer due to missing data in the accounting system. With an automated process, employees now have more time to focus on more value-adding activities for the business.
Using a digital workforce, hospitality companies can increase their efficiency and improve customer experience. With the time given back to the employees, they can focus more on creating memorable experiences for their guests instead of spending time on repetitive activities.
The digital workforce can take over some routine tasks such as:
- Synchronizing data about reservations, cancelations, and other data between different systems (booking engines, government portals, HIS, and other systems)
- Gathering and updating data about stock levels coming from devices (e.g., digital weight scales)
- Managing master customer data by ensuring that the customer data is correctly replicated in all systems
- Collecting data and generating various reports that need to be sent to the management and stakeholders
- Processing various loyalty program requests (i.e., recording of earned/redeemed/conversion of loyalty points)
0.5
FTE savings
4x
speedup in process execution
Up-to-date
data in the accounting system
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